FAQs
Shipping
Please allow up to 1-3 business days to process your order once your payment is received and cleared. Once shipped, orders are usually delivered within 1-5 business days depending on your shipping location and shipping method.
I need to change an address, email, phone number, or name on my order.
We'll help you fix that right away! Just send us an email at help@marcocavalli.co. Addresses can only be changed if your order has not been shipped yet.
I Didn't Get an Email Confirming My Order?
Most likely you gave us your phone number instead of your email address. Or you misspelled your email. If you would like to add your email to the order please send us a request at help@marcocavalli.co
There Is An Issue With My Order
We'll help you fix that right away! Just send us an email at help@marcocavalli.co.
Returns
If for any reason you're not completely satisfied with your Marco Cavalli glasses, you can return them within 14 days of receiving your order, as long as the items are unused and in their original condition. We reserve the right to decline returns if the glasses show signs of heavy use beyond just trying them on once.
If your original glasses are unused, we're happy to exchange them for a model that better suits your preferences. Just send us an email at help@marcocavalli.co to arrange the exchange.
Refunds
Refunds can take up to 7 business days to post, depending on your bank.
Order Cancellation
We understand that sometimes plans change. To provide flexibility while maintaining efficiency in our operations, we offer a 24-hour cancellation window for all orders placed on our website. Orders must be cancelled before the order has been processed.
1 Year Warranty
Marco Cavalli assures that our frames are free from manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.
EXCEPT FOR THE EXPRESS WARRANTY AGAINST MANUFACTURING DEFECTS, MARCO CAVALLI MAKES NO REPRESENTATIONS AND GRANTS NO WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, BY STATUTE OR OTHERWISE; MARCO CAVALLI SPECIFICALLY DISCLAIMS ANY OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, OR EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE.